Professional Experience
2012 - 2014 Managing Director and Faculty Leader
Ferrazzi Greenlight, Inc.
Los Angeles, California (Contract Basis)
Drive exciting organizational change initiative at General Motors in partnership with a talented team of practitioners and committed client stakeholders. Lead a national faculty, develop and apply cutting-edge methodology/IP, develop and implement innovative field practices, design and facilitate engaging adult learning experiences, and provide expert coaching to ensure timely, measurable achievement of the client's goals.
- Developed a robust, highly-praised national curricula for field team of 1200+
- Selected, onboarded and led a national faculty
- Pioneered a cutting-edge approach to organiztional change and informal learning
- Achieved impressive, measurable business results within aggressive timelines
- Received several commendations from GMUSA CEO Mark Reuss and Alan Batey
2004 - 2012 Account Manager/Senior Consultant (Contract Basis)
Custom Performance Solutions, Inc.
Simi Valley, California
Oversee development and implementation of professional development programs for multiple organizations. Consult with clients, assess needs, recommend solutions, propose methodologies, delivery methods and metrics. Develop and manage budgets, assign resources, oversee production and quality. Lead development and implementation teams, work collaboratively at all levels, adapt quickly to priority shifts and evaluate outcomes. Manage the vendor-customer relationship to ensure quality, maintain productive partnerships and balance profitability with client satisfaction.
- Account Manager for several Fortune 500 clients, including Amgen, Baxter and Wells Fargo
- Manage training teams deployed across North America, South America and Europe
- Negotiate contracts and business terms with clients, partners and subcontractors
- Certify professional trainers to deliver live and online workshops to a specific standard
- Professional coach 16 high-performing biopharmaceutical sales executives
2003 - 2004 Director, Sales & Marketing Training
PacifiCare Health Systems, Inc.
Cypress, California
Direct the national training function within Commercial Sales and Marketing. Assess needs; collaborate with senior management to develop performance solutions; manage staff/multi-level work teams, vendors and subject-matter experts; oversee budgets; anticipate and respond appropriately to changes in regional and national business climate.
- Built sales training department, recruited staff and implemented effective processes
- Designed, developed and implemented sales training curricula for 500 sales professionals
- Received recognition award from Division CEO for designing sales certification program
- Creative architect for robust, interactive national sales conference for 300+ account execs
- Measurably improved sales performance resulting in higher net gross margin/membership
1999 - 2003 Training & Development Consultant
Custom Performance Solutions, Inc.
Simi Valley, California
Provide custom-designed professional development programs to diverse clients. Consult with clients, assess needs, recommend solutions, execute methodologies in aignment with client needs, specifications and budget. Develop and implement solutions in a variety of instructional media, methods, and formats. Work collaboratively in a team-based environment, deliver within aggressive timelines and limited budget.
- Contributed on a strategic level to ongoing achievement of mission, vision and goals
- Developed and implemented a wide variety of effective products, programs and services
- Consistently met or exceeded client satisfaction standards and service level agreements
- Successfully designed, developed and implemented projects of various size, scope, budget
1994 - 1999 Training Manager
LA Department of Water & Power CU
Los Angeles, California
Responsible for the training function of the DWP's $400 million credit union. Designed, developed and facilitated training curricula and program evaluation; assessed professional development needs of staff, management, executive team and Board of Directors; consulted with all organizational levels; proposed strategies and provided solutions for improved performance. Led management development and ISO/Sigma programs.
- Developed and implemented performance management system and training curriculum
- Worked directly wtih CEO on projects; served as acting VP of HR on multiple occasions
- Managed three training instructors, several vendors and numerous subject matter experts
- Received President's Award for outstanding contributions in 1996
1992 - 1994 Management Development Consultant
Great Western Financial Corporation (now Chase)
Chatsworth, California
Delivered training for retail banking staff. Supported mergers, acquisitions and a national system conversion. Co-developed conversion trainin gplan impacting 14,000 employees nationwide. Consulted with staff and management to assess needs and develop, implement and measure the success of training programs.
- Field consultant and performance coach to 26 Southern California retail branches
- Selected, trained and mentored 20 training specialists in enterprise-wide sysem conversion
- Developed and facilitated change management programs in partnership with HR
- Pioneered training for the organization's new Supermarket Banking division
1989 - 1992 Corporate Central Trainer
London Drugs, Limited
Vancouver, British Columbia
Delivered new hire orientation and technical training for newly-hired staff and management. Communicated company vision, values, goals and strategies; taught store systems, processes and customer service standards; led workshops on brand and merchandising standards, customer service, loss prevention, retail policies and supervisory management.
- Contributed to development of numerous training videos, job aids and support materials
- Coordinated company-wide events including annual holiday party, recognition awards, etc.
- Interviewed subject-matter experts and conducted research on organizational best practices